Frequently Asked Questions
Everything you need to know about your Lois Jeans experience.
How do I find the perfect fit for my Lois Jeans?
We provide a detailed size guide on each product page. Our denim ranges from classic straight legs to modern slim fits; we recommend measuring your favorite pair of jeans and comparing them to our size chart for the most accurate fit.
What is your return policy for denim and apparel?
We offer a 30-day return window for all unworn items with original tags attached. Simply initiate your return through our online portal to receive a prepaid shipping label.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free standard shipping on all orders over $150. Express shipping options are available at checkout for an additional fee.
How should I care for my jeans to ensure they last?
To maintain the integrity of the denim and the depth of the indigo, we recommend washing your jeans inside out in cold water and hanging them to air dry. Avoid frequent washing to preserve the unique wear patterns.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Do you offer international shipping?
Yes, Lois Jeans ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at the time of checkout.